eServices Techniques: a tech solution to help street vendors get access to the public space

In Côte d’Ivoire, people who wish to engage in informal commercial activity in the public space must apply to the municipality for an administrative authorisation for temporary occupation. The process is cumbersome and lengthy, requiring multiple steps that can take up to eight weeks. Without this authorisation, people are at risk of constant eviction.

Selected for funding under Cities Alliance Innovation Programme, eServices Techniques developed an open-source solution that digitises the request and renewal of authorization permits and aims at reducing the processing time for permits from 8 weeks to 14 days. The platform was piloted in Cocody City, with the idea of eventually expanding it throughout the country.

This 2-page report highlights the approach adopted, key lessons learned and achievements. The project was implemented by our grantee Association 3535.